Policies
Private Lessons
Payment
Lessons are billed monthly in advance via email.
Payment is due by the within 15 days of receiving the electronic invoice.
If payment is not received by the due date, $10 will be added to the next billing cycle as a late fee.
If payment has not been received by the end of the month, the card on file will be charged. If a student misses a lesson before payment is received, the student is still held responsible for the lesson unless lesson termination has been communicated.
Those who pay the balance in full at the beginning of the semester will receive a 5% discount.
If there is financial difficulty, please bring it to our attention, and we will try to provide as much flexibility as possible.
Please contact us at 203-966-07056 or thestudionewcanaan@gmail.com to obtain the semester total, and ask specific billing questions.
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Absence
Students are financially responsible for their scheduled lessons. There will be no reimbursements. Students are responsible for all of their scheduled lessons. To avoid forfeiting the lesson in case of conflict, students may choose the following options.
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Lesson Trade
A student may trade lessons with another student. Contact The Studio to receive contact information of those who could switch. Please contact trade students personally.
The Studio will not make these arrangements. Please inform The Studio when a lesson trade occurs. *Please exercise this option whenever possible as it is best for everyone, and most of our students are very familiar with this process.
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Missed Lessons
If a student has given 24-hours-notice of absence, they will be given the option to reschedule at the teacher’s discretion later that semester. You are allowed a maximum of 2 missed lessons per semester. If lessons are not completed before June 10, 2023 the lesson will be forfeited.
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Instructor Absence
Given that our Studio Instructors are professional performing artists, they occasionally have auditions, shows, and commercial bookings. If this occasion occurs, there will be a qualified substitute instructor to teach their students. We will attempt to notify all students when a substitute instructor will be present. Only in the event that a substitute instructor is not available will a credit will be issued. Credits will not be issued for student cancellation.
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Snow Days
Lessons will be held on snow days unless the weather is extremely dangerous. Please call The Studio for verification. In the event of extreme weather conditions, a make up day will be scheduled.
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Cancellations
If you wish to stop or take a break from lessons, we must receive two-weeks notice. You will remain on the schedule for the following two weeks.
There will be no refunds for classes.
These policies have been used successfully for many years. Please contact The Studio with any questions. Thank you!
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Classes
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Payment
Payment must be made at the time of registration. If payment is not received before the second class, the student will not be allowed to participate until payment has been made. If financial assistance is needed, please contact executive director, Lorah Haskins, at TheStudioNewCanaan@gmail.com
Attendance
Students are required to attend class. Prior commitments before registration and illness are excused, however credit will not be issued due to absence. Please notify us as soon as possible when you know your child will be missing class. Students may be asked to discontinue their participation in class if attendance is not consistent as all students are working together toward a final goal and the success of each class relies on all actors being present. We ask students to take the commitment to the program seriously.
Refunds
No cash refunds after the first week of class. Refund in the form of credit may be given in special circumstances. If a student wishes to transfer to another class once the session has started, they must obtain permission from The Studio class instructor and Executive Director.
Schedule
Changes or cancellations may occur at the discretion of The Studio.
Tardiness
Promptness is expected from all students. Please advise the instructor if the student will be more than ten minutes late.
Liability
The Studio is not responsible for personal injury or lost property. Students and parents release claims of liability while studying at The Studio.
Class Size
We aim to keep class sizes small, as to maximize personal attention. In the case a class fills, we will do our best to offer another if the schedule permits.
Staff Accountability
Instructors sometimes have auditions and show dates that may interfere with class duties. There will be a professional staff substitute scheduled for all teacher absences.
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Summer Camps
Payment
Payment is due in full no later than 1 week prior to the starting date. If payment is not received before the first day of camp, the student will not be allowed to participate until payment has been made.
Refunds
Receive a full cash refund prior to June 1, 2024. Cancellations after June 1 will receive a full letter of credit. Cancellations within 14 days of camp session will receive a full letter of credit less $100.
If you become ill or are injured while at camp, you will receive 50% of the unused portion of your camp fees in a letter of credit.
Tardiness
Promptness is expected from all students. Please advise the front desk if the student will be more than ten minutes late.
Food
The Studio will provide a break during camps lasting over 2 hours. Water will be available; however, parents are responsible for providing food for their child.
Liability
The Studio is not responsible for personal injury or lost property. Students and parents release claims of liability while studying at The Studio.
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